Membership FAQ
Admission, Membership Cards and Guest Policy
Gift Membership
Digital Membership Cards
Miscellaneous
Admission, Membership Cards and Guest Policy
Admission
Q: How many guests does my membership admit per visit?
A: $60 Teacher level: you and one additional adult (2 total)
$85 Participating level you and one additional adult (2 total)
$160 Supporting level you and three additional adults (4 total)
$285 Sponsoring level you and three additional adults (4 total)
$550 Patron level you and three additional adults (4 total)
$1,000 Benefactor level you and three additional adults (4 total)
If you bring additional guests than your membership level permits, additional guests pay general admission. For example, if you are a Participating level member and bring two additional adults as guests, one guest will need to pay admission. Children 18 and younger and students with a valid student ID always receive free admission.
Membership Cards
Q: How many membership cards are included with my membership?
A: All memberships include two personalized membership cards. The primary membership holder’s name will be on the first card and the second card may list one named individual or “Guest”.
Q: I never received my membership cards. What should I do?
A: If you never received your membership cards, please verify your address by either calling the Membership Desk at 626-844-6990, via email to [email protected], or visiting the Membership Desk in the Museum’s lobby.
Please note you can visit the Museum before you’ve received your cards, just bring a valid form of identification (e.g. driver’s license) and stop by the Membership Desk to check-in for the day.
Q: Can I still visit the Museum as a member if I don't have my membership card?
A: Yes! Just bring a valid form of identification (e.g. driver's license) and stop by the Membership Desk to check-in for the day.
Guest Policy
Q: What is a guest membership card? Is it transferable?
A: If you do not wish to list a named individual on the second card, you can list “Guest”, and you can give the “Guest” membership card to whomever you wish. You do not have to accompany your guest to the Norton Simon Museum, however the guest membership card only allows for the individual holding the guest membership card free admission. If the guest brings a guest, the additional guest will need to pay general admission.
Q: If another named cardholder on my membership doesn’t come with me, can I take someone else in their place?
A: Yes! We require that at least one person named on either the first or second membership card be present. For example, if you and your partner are listed on your membership, you may bring a friend in your partner’s place. To check how many individuals are covered under your membership level, see “Membership Levels” or email [email protected]
Q: How soon will I receive my membership cards?
A: Please expect to receive your membership cards in approximately 3-5 business days from the day your membership payment is received. If you purchase your membership in person, you may use your receipt as proof of membership until your new cards arrive. If you purchase your membership online, simply print out your confirmation page and show it at the Membership Desk upon arrival to the Museum.
Q: Can I change or update the name(s) on my membership?
A: If you are the primary name on your membership, you may submit a request to [email protected], by phone at 626-844-6990, or in person. Please note that memberships are nontransferable.
Gift Memberships
Q: How do I purchase a gift membership?
A: You can purchase a gift membership any time online by visiting the “Membership” page. You can also purchase a gift membership over the phone by calling the membership department at 626-844-6990 or in-person by visiting the Museum’s Membership Desk or Museum Store during open hours.
Q: When can I expect the gift membership to be sent?
A: Gift memberships are processed and sent via United States Postal Service First Class within 3–5 days of the date of purchase.
Digital Membership Cards
Q: How do I add the membership card to my iPhone?
A: Open the email with the subject line “Your New Membership Card – Your Name” from [email protected] on your iPhone:
- At the bottom of this email, there is a “Download Membership Card” button
- Tap the "Download" button
- Then Tap "Add to Wallet”
- Then "Add”
Q: How do I access my Apple Wallet?
A: Tap the “Search” button at the bottom of the Home Screen or swipe down on the Home Screen or the Lock Screen:
- Type "Wallet" into the search bar
- Then, tap the Wallet icon that appears under the "Applications" header
- From there, you will be able to access your digital card
Q: How do I add the membership card to my Android phone?
A: You have two choices of where to install the digital membership card:
- Google Wallet app
- Wallet Passes app
If you choose the Google Wallet app (Gpay):
- Make sure Gpay app is installed. You can download it here
- Open the email from [email protected] on your Android phone
- At the bottom of this email, there is a “Download Membership Card” button
- Tap on the "Download" button
- Tap on "add to Gpay"
- A preview will appear
- Click on "Save to Gpay"
- In some cases, Gpay might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required)
- The card will be saved to Gpay and you will be able to access it from the Gpay app at any moment
To access your Google Wallet:
- Go to your home screen
- Swipe up to view all your apps
- Once you locate your app (“Google Wallet”), you can drag the app onto your home screen
- From there, you will be able to access your digital membership card
If you choose the Wallet Passes app:
- Install the app from the Google Play Store.
- After you have the app, open the email from [email protected] on your Android phone
- A new window will appear. Click on the "Add to PassWallet" button and the card will automatically go to your Wallet Passes app, where it can be accessed at any time
To access your Wallet Passes:
- Go to your home screen
- Swipe up to view all your apps
- Once you locate your app (“Wallet Pass”), you can drag the app onto your home screen
- From there, you will be able to access your digital membership card
Q: I’d prefer not to use this digital membership card. What should I do?
A: Please contact [email protected] to let us know to send you physical membership cards.
Q: My family member is also on this membership account. How can they receive the card?
A: The primary card holder will receive two emails, one for each named card holder. The primary card holder should forward the email to the secondary card holder. If you do not have a personalized secondary card holder, we will send the primary card holder a physical card for your guest card.
Q: I don’t have a mobile phone. What can I do?
A: Please contact [email protected] and we will send you the physical membership cards through the mail.
Q: My name is spelled wrong/membership level is incorrect.
A: Please contact [email protected] and we will update your information. The change should be automatically reflected on your digital membership card once changed in our database.
Miscellaneous
Q: How long does my membership last for?
A: Memberships are effective immediately on the date of purchase, and expire on the last day of the month of purchase, one year in the future. For example, if you purchase a membership on January 15, 2017, the expiration date for your membership will be January 31, 2018.
Q: Can I renew my membership before the expiration date?
A: We can accommodate early renewals up to three months prior to the membership expiration date and only one year at a time. For example, if your membership expires on August 31, the earliest you can renew your membership is June 1.
Q: Can the Member newsletter also be sent to the second card holder or guest?
A: We can only send one copy of the newsletter and other mail, such as replacement membership cards, to the primary membership holder.
Q: How can I keep up on member events and news?
A: As a Norton Simon Museum member you will receive a quarterly member newsletter and, if you provide your email address, you will also receive our monthly e-newsletter and member announcements.
Q: Can I receive a refund for my membership?
A: Memberships are non-refundable under any circumstance.
Q: Can a membership be revoked?
A: Memberships are revocable. The Museum reserves the right to refuse or revoke membership or deny admission for inappropriate or disruptive conduct.